Refund and Returns Policy

At Neulifestyle, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make things right with a simple and transparent return and refund process.

Returns Eligibility

You can request a return within 7 days of receiving your order if:

  • The item is unused and in its original condition

  • It’s returned in the original packaging

  • You provide valid proof of purchase

Items Not Eligible for Return

Unfortunately, we cannot accept returns on:

  • Items marked as Final Sale or Clearance

  • Personal care products once opened

  • Custom or personalized items

  • Items damaged through misuse or negligence

How to Request a Return

To initiate a return, simply:

  1. Email us at returns@neulifestyle.com with your order number and reason for return.

  2. Our team will guide you through the return shipping process.

  3. Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

Note: Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refunds

If your return is approved:

  • A full refund (excluding shipping fees) will be issued to your original payment method within 5–7 business days.

  • You’ll receive a confirmation email once the refund is processed.

Exchanges

Need a different size or product?
We recommend initiating a return and placing a new order separately for faster processing.

Damaged or Incorrect Items

If you received a wrong or damaged item, please contact us within 48 hours of delivery at support@neulifestyle.com with a photo of the issue. We’ll resolve it promptly with a replacement or full refund.

Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank or card provider (processing times vary)

  • Contact your payment provider if it’s been more than 10 business days

  • Still need help? Email us at billing@neulifestyle.com

💬 Need Help?

We’re here for you! Reach out to our support team at help@neulifestyle.com — we’re happy to assist you with any return or refund queries.